Refund Delivery Policy
All payments and refunds are transacted in Australian dollars (AUD) and include GST (Goods and services tax) as of 15/03/17. Product prices are regularly updated in line with event hosting costs.
Credit Card payments via eWAY. You can use our secure online shopping cart to make your purchase and pay with your Visa or MasterCard.
Credit Card via Telephone
You are welcome to phone us with your order and provide your credit details for payment at the time of placing your order.
Workshop Event Registrations:
After placing your order online, you will receive an email detailing the name, date, time and location of the workshop you have registered for. It will also contain instructions on how to setup your account, if you have not already created one.
Receipt by you, of this email is considered confirmation of your registration within the workshop. If you do not receive your email of if the course details are incorrect, please notify us within five (5) business days so we can resolve the issue.
Digital Subscriptions (Streaming Digital Goods):
After placing your order online, you will receive a reciept email with instructions on how to access your My Account page which contains your subscription details.
Receipt by you, of this email is considered delivery of your subscription. If you do not receive your email or cannot activate your subscription, please contact us via phone or email within five (5) business days so we can resolve the issue.
It is your responsibility to familiarize yourself with this Delivery Policy (for Streaming Digital Goods and Workshop Events). By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Refunds and Credits
Workshop Event Registrations:
A refund for workshop event registration is available if done more than 7 days before the event date.
A full refund or credit will be available if requested more than 14 days prior to the workshops event.
A 50% refund or credit will be available if requested between 7 and 14 days prior to the workshop event.
No refund or credit will be available if requested less than 7 days prior to the workshop event.
If you would like to arrange a refund or credit, please contact us via phone or email.
Due to the nature of digital products, Acupuncture Works/Manual Therapy Workshops does not typically offer a refund or credit on a subscription purchase unless required under Australian consumer law or other consumer protection laws. If you would like to obtain a refund or credit, please contact us via email.
We will assess refund or credit requests on their merits, considering the digital nature of Acupuncture Works/Manual Therapy Workshops items and the type of item preview that was available before purchase. There is no obligation to provide a refund or credit in cases where more than fourteen (14) days have passed since the purchase and the purchaser has accessed content via digital streaming and digital downloads.
Please feel free to contact us personally in regards to your individual situation should you wish to discuss refunds or credits in more detail.
Digital subscriptions are setup via your initial settings upon purchase. Recurring subscriptions will occur automatically based on your subscription term. You may cancel your subscription at any time. If you choose to cancel your subscription within fourteen (14) days of an annual automatic renewal, we will offer you a refund.
Please feel free to contact us via email or phone to discuss your individual subscription should you wish to refund an annual automatic payment.
If a workshop event is cancelled due to any factors listed below, you will be offered a full refund or a place in the next available workshop event of your choice.
Cancellations may occur from but are not limited to: not meeting minimum participant numbers, venue hire issues and presented health issues.